At Avsoft we aim to provide high quality software, backed by high quality support & services 24x7. Over a period of time we have realized that in case of a major virus outbreak, sometimes just software is not enough to solve the client’s problem. This urged us to back up SmartCOP with high quality support. This way the client can bank upon us for help in case the software does not solve the virus problem. This support is handled by our R&D center and the people who developed the anti-virus software directly solve the client’s problem. This helps to solve the problem quickly and also improve the software in case of any shortcomings.
At Avsoft we are in constant touch with new advents in technologies and its repercussions on new type of viruses, which can attack the computers. We have a dedicated R&D team, which continuously strives to build products to minimize any kind of loss to the clients due to viruses. The sole purpose of this team is to ensure minimum downtime of client’s computers due to viruses. To implement this we have the following strategy & methods to provide support to our customers.
Our support center is available for customers 24 x 7.